Privacy policy
Effective Date: October 8, 2026
At SOLÉA Candles, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.soleacandleco.com, purchase our products, or interact with our business.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following information:
Personal Information
Full name
Email address
Phone number
Billing and shipping addresses
Order details and purchase history
Customer service inquiries
Payment Information
Payments are processed through our website’s payment service providers. Payment information is handled according to the security practices and privacy policies of those providers.
Website Usage Information
We may collect certain technical information, including your IP address, browser type, device information, pages visited, and website interactions through cookies or similar technologies.
2. How We Use Your Information
We use customer information to:
Process, fulfill, and deliver orders.
Send order confirmations, shipping updates, and important purchase notifications.
Respond to customer questions and provide support.
Maintain and improve our website and shopping experience.
Detect and prevent fraudulent transactions.
Send promotional emails or updates where permitted by law and in accordance with your communication preferences.
Comply with applicable legal and tax obligations.
3. How We Share Your Information
We do not sell customer personal information for money.
We may share information with trusted service providers when necessary to operate our business, including:
Payment processors
Shipping and delivery companies
Website hosting and e-commerce providers
Email marketing services
Website analytics and security providers
These providers receive information relevant to the services they perform.
We may also disclose information when required by law, to protect our legal rights, or as part of a legitimate business transfer.
Certain advertising and analytics technologies may constitute the sharing or sale of personal information under applicable privacy laws, even when no money is exchanged. Any such practices will be disclosed and managed as required by law.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the customer experience.
Depending on our website’s features, certain cookies may also support advertising or marketing activities.
You can manage cookies through your browser settings and any privacy controls made available on our website.
Disabling certain cookies may affect website functionality.
5. Email Marketing & Communications
If you subscribe to our mailing list or otherwise consent to receive promotional communications, we may send updates about new candle releases, special offers, seasonal collections, and wellness-related content.
You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in those messages.
Unsubscribing from marketing emails will not prevent necessary communications about your orders or customer service requests.
6. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
Our website and payment service providers may use security measures such as encrypted connections and secure payment processing systems.
However, no method of online transmission or electronic storage can be guaranteed completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, maintain business records, provide customer support, comply with legal obligations, and resolve disputes.
Retention periods may vary depending on the type of information and its purpose.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of certain personal information.
Withdraw consent for certain processing activities.
Opt out of eligible marketing communications.
Exercise additional privacy rights provided by applicable law.
Some requests may be subject to legal exceptions, including requirements to maintain transaction or tax records.
To submit a privacy-related request, please contact us using the information provided below.
9. Children’s Privacy
Our website and products are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.
If we become aware that we have collected such information in violation of applicable law, we will take appropriate steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, or social media services.
SOLÉA Candles is not responsible for the privacy practices or content of independently operated third-party websites.
We encourage customers to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website features, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is used.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us through our website.
SOLÉA Candles
Website: www.soleacandleco.com
Customer Support Email: [Insert business email address]
We appreciate your trust in SOLÉA Candles and are committed to treating your personal information with care and respect.