Returns and refunds
At SOLÉA Candles, every product is thoughtfully crafted with care and intention. We want you to feel confident in your purchase and enjoy every moment of your wellness experience.
All Sales Are Final
Due to the nature of our handcrafted candles and fragrance products, all sales are final. We do not accept returns or exchanges for changes of mind, personal fragrance preferences, or products that have been used or burned.
Damaged, Defective, or Incorrect Items
Your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
To help us resolve the issue, please provide:
- Your order number
• A description of the issue
- Clear photographs of the product and packaging
Once reviewed, we will arrange an appropriate replacement or refund for eligible claims at no additional cost. You will not be required to return broken glass or other hazardous items.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are nonrefundable for voluntary cancellations, where applicable. This does not affect refunds required by law.
Order Cancellations
Orders may be canceled before production or shipping begins. Once your order has entered production or has shipped, cancellation requests may not be accommodated, except where required by law.
Lost or Missing Packages
If your order has not arrived, please contact us so we can investigate the shipment. Orders confirmed lost in transit will be eligible for a replacement or refund, as appropriate.
Contact Us
For questions or concerns regarding your order, please contact SOLÉA Candles through our website:
Please include your order number so we can assist you promptly.
Thank you for supporting SOLÉA Candles and choosing to make wellness part of your everyday routine.