Shipping and delivery

Shipping & Delivery Policy

At SOLÉA Candles, each order is prepared with care to ensure your products arrive safely and ready to enhance your wellness experience.

Order Processing

All orders are carefully packaged and prepared for shipment.

Our standard processing time is 5-7 business days, excluding weekends and holidays.

Processing times may be extended during holidays, product launches, or periods of high order volume. Customers will be notified of significant delays.

Shipping & Delivery

We currently ship within the United States.

Shipping rates are calculated at checkout based on your order and delivery destination.

Estimated delivery times will be provided during checkout when available. Delivery estimates do not include order processing time.

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Shipping Delays

While we strive to deliver orders promptly, delays may occur due to weather conditions, carrier disruptions, holidays, or other circumstances beyond our control.

If your order experiences a significant delay, please contact us for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has shipped. Additional shipping charges may apply if an order must be reshipped due to an incorrect address provided at checkout.

Warm Weather Shipping

Because our candles are handcrafted with soy wax, exposure to high temperatures during transit may cause temporary softening, sweating, or minor cosmetic changes.

We take care when packaging our products to minimize heat exposure. These cosmetic changes generally do not affect the candle’s intended use.

If your candle arrives significantly melted or damaged, please contact us within 72 hours of delivery with photographs of the product and packaging.

Lost, Missing, or Damaged Packages

If your package arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us so we can investigate and assist.

For damaged or incorrect items, please report the issue within 72 hours of delivery and include your order number and photographs.

Confirmed lost shipments and eligible damaged orders will be resolved through a replacement or refund, as appropriate.

Contact Us

For shipping questions or assistance with an order, please contact us through our website:

www.soleacandleco.com

Please include your order number and relevant shipping details so we can assist you promptly.

Thank you for shopping with SOLÉA Candles. We appreciate your support and look forward to bringing wellness into your space.